AVS Netherlands is a company engaged in debt collection services and the tracing and/or repatriation of (missing) goods. AVS Netherlands is a private limited company under Dutch law, registered with the Dutch Chamber of Commerce under number 22058037, with its statutory seat in Bruinisse and its office at Rotterdamhaven 154 B, 1448 KD Purmerend, the Netherlands. AVS Netherlands attaches great importance to the protection of personal data and aims to process it carefully and transparently. This privacy statement clarifies how personal data is collected, used, and protected. It applies to the use of AVS Netherlands’ website, https://www.avs-benelux.com/ (hereinafter: the Website), and AVS Netherlands’ services.
The General Data Protection Regulation (GDPR) requires organizations such as AVS Netherlands to inform data subjects transparently about the processing of their personal data. Through this privacy statement, AVS Netherlands enables individuals to make informed decisions about sharing their personal data and to exercise their rights. Transparency is a core principle of both the GDPR and AVS Netherlands.
This privacy statement explains which personal data AVS Netherlands processes in the context of its business operations, the purposes of the processing, and the legal grounds for it. It also clarifies the rights of data subjects regarding the processing of their personal data.
AVS Netherlands generally acts as a processor under the GDPR due to its business activities, which focus on debt collection and the tracing and repatriation of (missing) goods. In this role, AVS Netherlands acts on behalf of its clients, who are the data controllers. Personal data is received from the clients of AVS Netherlands’ customers to perform agreed-upon services. This data is processed solely to provide collection and tracing services.
Since AVS Netherlands does not determine the purpose of processing or independently decide how processing takes place, it acts as a processor, as defined in Article 4(8) of the GDPR. AVS Netherlands is therefore bound by the instructions of the data controller, including the purpose and manner of processing. Decisions are made with human oversight by AVS Netherlands employees in accordance with the data controller’s guidelines.
When AVS Netherlands determines the purpose and means of processing personal data independently, it acts as a data controller under Article 4(7) of the GDPR. This occurs, for example, when managing its own client or employee data. In such cases, AVS Netherlands ensures that processing complies with GDPR principles, including lawfulness, transparency, and purpose limitation.
AVS Netherlands processes personal data in the context of its services, such as debt collection and tracing/repatriation of (missing) goods, including via its Website. These services and the Website are not intended for persons under 18 years of age. AVS Netherlands cannot verify the age of Website visitors. Parents or guardians who suspect that AVS Netherlands has collected personal data of a minor without consent should contact AVS Netherlands to ensure the data is deleted.
Clients: Typically banks and/or leasing companies using AVS Netherlands’ services.
Clients’ Customers: Individuals whose personal data is provided to AVS Netherlands for service execution.
Website Visitors: Individuals visiting the AVS Netherlands Website.
Personal data is usually provided by the client for service execution (e.g., names, addresses, contact details, financial information).
Data may also be provided voluntarily via contact forms or other interactions with the Website.
Automatic collection through cookies, e.g., browsing behavior, to optimize the Website and improve user experience.
| Purpose | Legal Basis | Explanation |
|---|---|---|
| Performing debt collection and tracing/repatriation services | Performance of a contract; Legitimate interest | Necessary for fulfilling the agreement with the client. |
| Maintaining client relationships and responding to requests | Performance of a contract | Essential for service delivery and relationship management. |
| Billing for services | Performance of a contract | Required for issuing invoices and processing payments. |
| Improving collection and tracing services | Legitimate interest | Helps optimize processes, efficiency, and client satisfaction. |
| IT and Website security | Legitimate interest | Protects systems and Website from unauthorized access. |
| Legal compliance, including anti-money laundering | Legal obligation | Fulfills statutory obligations in debt collection and financial reporting. |
| Handling legal disputes with clients or their customers | Legitimate interest; Legal obligation | Necessary for defending rights and resolving conflicts. |
For Website visitors:
| Purpose | Legal Basis | Explanation |
|---|---|---|
| Offering Website and optimizing user experience | Legitimate interest | Ensures secure and seamless Website experience. |
| Analytical cookies to improve Website and services | Consent | Collects usage data to improve performance. |
| Sending newsletters and other informative messages | Legitimate interest; Consent | Provides relevant updates. Consent can be withdrawn anytime. |
| Targeted advertising based on interests | Consent | Ensures relevance and personalization of information. |
| R&D for new products/services | Legitimate interest | Supports innovation and service improvement. |
| Compliance audits and risk analysis | Legitimate interest; Legal obligation | Ensures regulatory compliance and risk management. |
AVS Netherlands generally does not share personal data with third parties unless:
A processor agreement is in place (e.g., IT providers, HR services, advisors, accountants, lawyers).
Required by law or competent authorities.
Shared with affiliated companies or with explicit consent from the data subject.
Data sharing outside the European Economic Area (EEA) occurs only when necessary for the purposes described above and with safeguards such as EU-approved model contracts.
Cookies are small files placed on a device to track website use or visitor preferences. AVS Netherlands uses cookies to improve user experience and Website performance. Visitors can accept or refuse cookies via browser settings. Details are provided in the Cookie Policy.
Personal data is retained only as long as necessary for the purposes described, unless longer retention is legally required. For example, administrative records are kept for seven years, and personal data for quotes is deleted if the quote is declined.
AVS Netherlands implements effective technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. Measures are updated in line with current technology standards.
Under the GDPR, data subjects have rights to:
Access, correct, or delete personal data.
Object to or restrict processing.
Receive data in a structured, machine-readable format and transfer it to another controller.
Withdraw consent at any time.
File complaints with supervisory authorities (e.g., the Dutch Authority for Personal Data in the Netherlands: www.autoriteitpersoonsgegevens.nl).
To exercise these rights or for questions, contact AVS Netherlands using the provided contact details.
AVS Netherlands reserves the right to update this privacy statement. Updates will be published on this page. Data subjects are advised to review this page regularly. Last update: 31 October 2024.
AVS Netherlands B.V.
Postbus 82
1440 AB Purmerend
The Netherlands
Phone: +31 299 477 898
Email: management@avs-benelux.com
Contact Person:
Mr. M. van Anken
