Read more about the complaints procedure of AVS Netherlands B.V.
We are committed to continuously improving our services. Part of this commitment involves handling complaints carefully. If you believe we have made a mistake or have not assisted you properly, please let us know, and we will investigate and resolve your complaint.
Once we receive your complaint, you will receive an acknowledgment within two business days. You will receive a response to your complaint within four weeks. If we are unable to respond within this timeframe, we will inform you accordingly.
We will provide you with a fair and complete response. If you disagree with our response, you can escalate your complaint to the Financial Services Complaints Institute (KIFID).
If you choose to submit your complaint via post or email, please address your letter with the reference or our file number to:
AVS Netherlands B.V.
Postbus 82
1440 AB Purmerend
